Privacy policy
Last updated: 20 October 2026
Who we are
Hangberg Dreams is the responsible party for the personal information collected through this website. This policy explains what we collect, why, and the choices and rights you have under Protection of Personal Information Act 4 of 2013 (POPIA).
What we collect
- Information you give us when you contact us, such as your name, email address, phone number and your message.
- What you enter in the forms on this website (for example enquiry, booking or newsletter forms).
- Basic technical information our hosting records for security, such as your IP address and browser type.
Why we use it
- to reply to your messages and requests
- to handle the enquiries, bookings or sign-ups you send through our forms
- to keep this website secure and prevent misuse
- to meet our legal obligations
We process personal information only with your consent, to reply to or carry out something you asked for, to meet a legal obligation, or for our legitimate interests, as POPIA allows.
Cookies
- Strictly necessary storage: your browser remembers your cookie choice (tdn-consent-v1, 12 months) and, if you use it, your light/dark preference. These do not identify you and are not shared.
- You can change your choice at any time with "Cookie settings" at the bottom of every page, or delete cookies in your browser settings.
Who we share it with
We never sell your personal information. We only share it where needed with:
- our website hosting and email providers, who store data for us
- authorities, when the law requires it
International transfers
Some of our service providers (such as Google) may store information outside South Africa. We only use providers that are bound by law, binding rules or agreements that give a level of protection similar to POPIA.
How long we keep it
We keep personal information only for as long as we need it for the purpose it was collected, or as long as the law requires (for example tax and accounting records), and then delete or anonymise it. Google Analytics data is kept for a maximum of 14 months.
How we protect it
We use reasonable technical and organisational measures to protect your information, such as encrypted connections (HTTPS), access controls and reputable service providers. No method is completely secure, but we work to protect your information and will tell you and the authorities about a serious breach where the law requires it.
Marketing
We will only send you marketing messages if you have agreed to it, and every message lets you opt out.
Your rights
You have the right to:
- ask whether we hold personal information about you and get a copy of it
- ask us to correct or delete information that is wrong, out of date, incomplete or no longer needed
- object to the processing of your information, including for direct marketing
- withdraw your consent at any time (this does not affect processing before you withdrew it)
- lodge a complaint with the Information Regulator
To use any of these rights, contact us using the details below. We may need to confirm your identity first. We will not charge you for a reasonable request.
Children
This website is not aimed at children, and we do not knowingly collect personal information from children without the consent of a parent or guardian.
Contact us
If you have a question or a complaint about how we handle your personal information, please contact us:
- Email: info@hangbergdreams.org.za
- Phone: +27622914713
- Address: 27 Snyders Way
If you are not satisfied with our response, you can contact the Information Regulator (South Africa), www.inforegulator.org.za, complaints.IR@inforegulator.org.za.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.